Purchasing a Tern Bike and Products
We are a “Click & Collect” only store, meaning any order placed on this site will only be delivered to a Tern Dealer, these Tern Dealers will be listed at the check out where you can choose a location best suited to you.
We are constantly updating our list of Tern dealerships so please be aware you closest available store may change between orders.
Your order will be fulfilled by your nearest Tern dealer who will be in touch once your bike is ready. Picking up your bike at a local Tern dealer ensures you your bike is set up correctly and is ready to ride; while also allowing you to ask any questions you have about your order throughout the process.
Purchasing via Our Store in 4 steps
Places an order on the Tern Store site. Moore Large (UK Distributor) will receive the payment.
Once the order is approved; both yourself and the chosen store will receive an email confirming the order as well as the preferred collection date for the purchased bicycle or accessory.
The order is processed and dispatched by Moore Large. Once dispatched both yourself and the store will receive another notification by email.
The ordered bicycle or accessory arrives at the store ready to be assembled. Once the order has been delivered the store will then contact the you to confirm a collection date and time. You must bring your receipt & a valid form of ID when you collect the order.
Warranty and Ongoing Service
This will be carried out by the store you collected the goods from in co-operation with Moore Large